Frequently asked questions
Welcome to the FAQs section. Here, you’ll find answers to the most commonly asked questions about GICT Systems' solutions, services, and support. If you don’t find what you’re looking for, feel free to contact us or submit a support ticket.
General Questions
1. What is GICT Systems?
GICT Systems is a technology company providing innovative digital solutions to empower communities and organizations.
2. Who can use GICT Systems’ solutions?
Our solutions are tailored for schools, businesses, religious institutions, environmental organizations, and individuals seeking digital transformation.
3. How can I get started?
Visit our homepage to explore solutions and register for the services that suit your needs.
Technical Support
4. What should I do if I forget my password?
Use the ‘Forgot Password’ link on the login page to reset your password. If you need further assistance, contact support.
5. Is there a user manual for GICT Systems’ platforms?
Yes, user manuals are available in the ‘User Guides’ section under Resources.
6. How can I report a technical issue?
You can report technical issues by submitting a ticket through the ‘Submit a Ticket’ section under Enquiries.
Billing and Payments
7. What payment methods are accepted?
We accept payments via credit/debit cards, bank transfers, and mobile money platforms.
8. Can I get a refund if I cancel my subscription?
Refunds are subject to our cancellation and refund policy. Contact support for detailed information.
9. How do I update my billing information?
Log in to your account, navigate to ‘Billing Settings,’ and update your payment details.
Specific Solutions
10. What is the Youth Innovation Hub?
The Youth Innovation Hub is a platform for young people to develop digital skills, receive mentorship, and collaborate on real-world projects.
11. How does the GICT Digital Green Initiative work?
The initiative promotes tree planting, carbon credit tracking, and sustainable agricultural practices using GIS and AI technologies.
12. Can I customize the Church ERP for my organization?
Yes, our Church ERP solution is customizable to meet the specific needs of your religious institution.